Warranty Claim on Wroom Gears

Each product from Wroom Gears has a specific warranty period. The specific warranty period for a product

The customer needs to submit clear images of the product on which warranty is being claimed, and a valid and original tax invoice of the product, meeting the criteria listed here. Warranty claims not meeting any one or more of the criteria listed here and/or warranty claims made after the expiry of the warranty period will be automatically rejected.

The warranty specifically covers only manufacturing defects. It does not cover damage caused by wear and tear, improper care, user errors, mishandling, misuse, neglect, unauthorized alterations/repairs, any customisation or personalisation, accidental damage or the degradation of the materials that occurs after use.

The warranty excludes loss, damage cost or expense of whatsoever nature, to personal property, user or third parties; directly or indirectly caused by, resulting from or in connection with any manufacturing defect in the product. In the case of warranty claims accepted by Wroomgears, the liability of Wroomgears is limited only to repairing the product or offering store credit for the original MRP of the product.

For valid warranty claims made within the first 15 days of purchase/delivery, we will attempt to arrange a reverse pickup of the product. Once the product is received at our facility, if it passes the physical verification and if the warranty claim is finally accepted; we will, at our discretion, either repair the product or offer store credit for the original MRP of the product as reflected in the purchase invoice submitted by the customer at the time of submitting the warranty claim. In case the product is repaired, the cost of shipping the repaired product back to the customer will be borne by Wroom.

For valid warranty claims made within the first 15 days of purchase/delivery, if we’re unable to arrange a reverse pickup for a specific location, we’ll request the customer to ship the product to our facility. Once the product is received at our facility, if it passes the physical verification and if the warranty claim is accepted; we will compensate the customer for the courier charges incurred by them to ship the product back to our facility, in the form of online store credit redeemable on wroom.co.in. This compensation will be on actuals, based on the value of the courier invoice to be submitted by the customer, upto a maximum amount defined by us in advance. Wroom will not be responsible for any damage, delay or loss of the product in transit from the customer’s address to our central warehousing facility.

For valid warranty claims made after the first 15 days of purchase/delivery, the customer is required to ship the product back to us on the address that we will provide. The cost of returning the goods will be borne by the customer. Wroom will not be responsible for any damage, delay or loss of the product in transit from the customer’s address to our central warehousing facility. Once the product is received at our facility, if it passes the physical verification and if the warranty claim is accepted; we will, at our discretion, either repair the product or offer store credit for the original MRP of the product as reflected in the purchase invoice. In case the product is repaired, the cost of shipping the repaired product back to the customer will be borne by Wroom.

A warranty claim is finally accepted only after the product on which the customer has claimed warranty is received at our facility and only if that product passes the physical verification by our Quality Check team to confirm that the claimed affected area is a manufacturing defect. If the product received at our facility does not pass the physical verification by our Quality Check team, or if it does not match the images shared by the customer at the time of submitting the Warranty Claim, we retain the right to reject the warranty claim and send the same product back to the customer.

For all warranty claims that are accepted by us, our first priority will be to check if the product can be repaired. If our factory repairs team deems that the product can be safely and satisfactorily repaired without jeopardising the structural integrity of the product; we shall thus repair the product and then ship the repaired product back to you.

For all warranty claims that are accepted by us, if and only if our factory repairs team deems that the product can not be safely and satisfactorily repaired, we will offer store credit for the original MRP of the product as reflected in the purchase invoice submitted by the customer at the time of submitting the warranty claim. The customer can use the store credit to buy any one or more products in a single transaction, up to 6 months from the date of issue, only on wroom.co.in. No cash refund will be issued in the case of an accepted warranty claim. For products purchased using the store credit code, the warranty period will be limited to the warranty period from the date of the original purchase of the product against which the store credit code was given.

By buying a Wroom product, the customer agrees to the terms and conditions of the warranty policy of Wroom

This warranty policy is subject to change without prior notice.

Care Instructions

• Separate all detachable layers and/or dry bag liners (wash each layer separately)
• Use a soft brush if required
• Wipe clean with a damp microfiber cloth
• Use Light detergent or Baby Shampoo. Please avoid hard powder detergent heavy scented liquid detergent
• Avoid hot water
• Avoid using hard, abrasive brushes. Use a soft brush if required
• Do not machine dry. Do not use a hair dryer or any type of heater during the drying process
• Do not expose to direct sunlight