Return Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Products Purchased From wroom.co.in

You can initiate a refund request within 7 calendar days of the delivery of the product. Refund requests received after 7 days of the delivery of the product will be automatically rejected.

Refund Policy for Products Purchased from a Wroom Store

You can initiate a Store Credit request in person, This can be done within 7 days of purchase. No refund will be issued for products purchased from a Wroom Store.

We request you ship your product back to us only after talking on phone or an email confirmation from us. Once you receive this confirmation, you are required to ship the product back to us on the Store address. The cost of returning the goods will be borne by the customer. Wroom Store will not be responsible for any damage, delay or loss of the product in transit from your address to our central Wroom Store facility.

For the product to be eligible for a refund, it needs to be in an unused, factory mint condition, with all the tags, labels, packaging and parts attached and intact. Approval of the refund is subject to physical verification of the product by our quality control team, stationed at our central Wroom Store facility.

For the product to be eligible for a refund, it needs to be in an unused, factory mint condition, with all the tags, labels, packaging and parts attached and intact. Approval of the refund is subject to physical verification of the product by our quality control team, stationed at our central Wroom Store facility.

If the product passes the physical verification, you can choose between store credit or refund. A store credit will be valid for 6 months from the date of issue and redeemable only on wroom.co.in

If you choose to get refunded, the refund will be initiated after deducting 2% of the MRP of the product to be refunded, as Payment Gateway Fees. Once the refund is initiated, we will share the transaction acknowledgement with you via email. It may take 5-7 working days for the amount to reflect in your account. After the refund has been initiated, we request you to follow up with your bank, in case of any delays.

Please Note

Certain products in our line-up cannot be returned or exchanged.

Product/ Colour / Size Exchange

– Before your order is shipped from our Wroom Store

We will make the requested changes and your order will be shipped with the updated product, colour and/or size.

– After the delivery of your original order

Within 7 days of delivery ship the product back to us in an unused, factory mint condition with all the tags, labels and packaging intact. If the product sent back by you passes the physical verification by our Quality Control team, your order will be re-shipped with the updated product, colour and/or size.

– Please Note

The cost of returning the goods will be borne by the customer (both ways – From their residential to our facility and from our facility to their residential)

– Terms

• The change request can only be processed subject to availability of stock of the newly requested product, colour and/or size at the time of receiving this request from you.
• If the MRP of the requested product, colour and/or size is more than the MRP of the product in the original order, we will mail a payment link to you for the difference amount. The new order will be processed only after we receive the difference amount.
• If the MRP of the requested product, colour and/or size is less than the MRP of the product in the original order, we will issue store credit for the difference amount, valid for 6 months from the date of issue and redeemable only on wroom.co.in. No cash refund will be issued in this case.
• In case the requested product, colour and/or size is not in stock, you can either ask for a refund or opt for online store credit. The refund will be processed after deducting payment gateway fees (2% of the MRP of the product). The store credit will be valid for 6 months from the date of issue and redeemable only on wroom.co.in